In Depth
Tenant & Property Management
- Centralised Records: Maintain comprehensive details for all tenants and properties in one secure location.
- Room Allocation & Occupancy: Easily manage room assignments, track occupancy in real-time (especially for shared/temporary housing), and minimise vacancies. Monitor empty rooms with dedicated reports.
- Tenant Movement Tracking: Keep accurate records of tenant movements.
Repairs & Maintenance Tracking
- Log & Assign Tasks: Efficiently log repair requests, assign jobs to maintenance teams or contractors, and monitor progress through completion.
- Tenant Reporting: Allow tenants to report issues directly via the system (or integrate with a tenant-facing portal), improving response times.
- Automated Reminders: Reduce missed tasks with automatic reminders for overdue repairs.
Compliance Documentation Management
- Central Repository: Securely upload, store, and manage crucial compliance documents like Gas Safety Certificates, Electrical Installation Condition Reports (EICRs), Asbestos Reports, and Fire Alarm checks.
- Expiry Tracking & Alerts: Never miss a renewal deadline. The system automatically tracks expiry dates and sends timely alerts to relevant managers, ensuring properties remain compliant.
- Missing Document Identification: Easily identify properties or tenants with missing mandatory documentation.
Housing Benefit Management
- Integrated Processing: Manage housing benefit claims information directly within the platform, reducing manual effort and potential errors.
- Automated Notifications: Streamline communication with local authorities through automated notifications regarding changes in tenant benefit status.
Reporting & Analytics
- Real-Time Insights: Generate customisable reports on key metrics including occupancy levels, repair status, compliance documentation expiry, missing documents, and tenant movements.
- Performance Monitoring: Track KPIs and gain insights for strategic decision-making and compliance audits. Export reports easily.
Communication & Automation
- Automated Email Notifications: Send automated emails to keep everyone informed about tenant welcomes, housing benefit updates, document expiry alerts, and more.
Auditing & Security
- Full Audit Trail: Maintain complete transparency and accountability with a comprehensive log recording all changes made within the system (tenant details, assignments, repairs, documents).
- Robust Security: Benefit from multi-factor authentication (MFA), encryption of data in transit (TLS) and at rest (AES-256), secure file transfer (SFTP), adherence to PCI DSS for payments, GDPR compliance, and Data Loss Prevention (DLP) measures.
Flexible Structure
- Parent/Child Property Management: Suitable for larger organisations, allowing delegation of property management to specific teams or regions while maintaining central oversight.
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